Delivery & Returns

Shipping for UK orders over £20 is free. Orders under £20 will incur a fee of £3.95. Please note due to the current COVID-19 situation we do not offer an express delivery service.


Your order will be delivered within 7 working days of purchase, unless otherwise agreed. Goods will be despatched by Skinbrands Warehouse DSV and delivered by DPD who will email you details of expected delivery. A signature is required on delivery.


If you have purchased directly from our website and you wish to return an item you must first contact us on within 14 calendar days of receipt. Our customer care team will then provide you with a unique freepost label which must be attached to your return. Provided your product has not been used (unless faulty) we will then issue a full refund on receipt of your return (minus shipping and handling fees).

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

Delivery/Discrepancies All delivery dates are estimated, however your order should be delivered within 7 days of purchase date. For damage or short delivery please notify Customer Services within 24 hours of receipt of order. Non-delivery must be notified within 14 days of purchase date.