Delivery & Returns

Shipping for UK orders over £20 is free. Orders under £20 will incur a fee of £3.95. Please note due to the current COVID-19 situation we do not offer an express delivery service.

Delivery

Your order will be delivered within 7 working days of purchase, unless otherwise agreed. Goods will be despatched by Skinbrands Warehouse DSV and delivered by DPD who will email you details of expected delivery. A signature is required on delivery.

Returns

If you have purchased directly from our website and you wish to return an item you must first contact us on hello@theskinexperts.co.uk within 14 calendar days of receipt. Our customer care team will then provide you with a unique freepost label which must be attached to your return. Provided your product has not been used (unless faulty) we will then issue a full refund on receipt of your return (minus shipping and handling fees).

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.

Delivery/Discrepancies All delivery dates are estimated, however your order should be delivered within 7 days of purchase date. For damage or short delivery please notify Customer Services within 24 hours of receipt of order. Non-delivery must be notified within 14 days of purchase date.