Delivery & Returns

Shipping for UK orders over £20 is free. Orders under £20 will incur a fee of £3.95. Please note due to the current COVID-19 situation we do not offer an express delivery service.

Delivery

Your order will be delivered within 7 working days of purchase, unless otherwise agreed. Goods will be despatched by Skinbrands Warehouse DSV and delivered by DPD who will email you details of expected delivery. A signature is required on delivery.

Returns

If you have purchased directly from our website and you wish to return an item you must first contact us on hello@theskinexperts.co.uk within 14 calendar days of receipt. Our customer care team will then provide you with a unique freepost label which much be attached to your return. Provided your product has not been used (unless faulty) we will then issue a full refund on receipt of your return (minus shipping and handling fees).