We are happy to offer a refund/exchange for an unwanted item returned within 30 days of receipt. Please be aware that we must receive returns within 30 days of delivery, irrespective of your chosen payment method.
Please note that all items must be returned in a saleable condition:Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.We offer a FREE pre-paid returns service on all UK orders through Royal Mail. You will need to contact us on email@example.com to obtain your returns label.
Contact Customer Service within 30 days should you wish to return an item to get your FREE returns label to arrange an exchange.
Pack up your return in the original Skin Experts packaging (or equivalent) to ensure adequate protection in transit.
Attach the printed address label obtained from our customer service team to your package from the shipping document that came with your order.
Please take it to your nearest Post Office to use our FREE returns service. Please request a 'proof of postage' receipt and keep it safe until we have confirmed that your returns have arrived.
How do I place a return or exchange?
We're sorry you didn't love your products from The Skin Experts. Please reach out to firstname.lastname@example.org with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
Help! I can't find my return slip.
Don't worry—The Skin Experts packages don't include return slips. Just reach out to email@example.com, and we'll help you place your return or exchange.
What's your return policy?
All returns must be processed within 30 days of receiving the order.To place a return, or if you are having trouble making a return within the 30 day timeframe, please reach out to firstname.lastname@example.org. The order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Gift cards are final sale. All items must be returned in a saleable condition for you to get your refund.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at email@example.com and we'll be sure to get you the right products you ordered!
This soothing, softening formula is the ultimate at-home hydration treatment.
Contains super-hydrator Hyaluronic Acid
Can be used on the face and body
Suitable for all skin types
WE RECOMMEND FOR
This formula combines super-hydrator Hyaluronic Acid – which can hold 1,000 times its own weight in water – with Vitamin B5, a nutrient that strengthens the skin barrier’s natural repair process. These are complemented by an Advanced Moisture Complex, which includes components of the skin’s built-in moisturisation system (known as the natural moisturising factor/NMF), to optimise moisture infusion and keep skin supple and strong.
In the evening, apply a thin layer to cleansed skin. Leave on for 10-15 minutes, then gently massage in any remaining product. For optimum results, use once a week. In addition to the face, this mask is also suitable for use on dry skin on the neck, chest, hands, knees, elbows and feet.
Other Customers Bought
We go ‘beyond the routine’ by collaborating with the UK’s leading skin clinicians to provide expert skincare advice – and bring it directly to you from the treatment room.
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